Return & Refund Policy

At VÉNK Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or replacement in accordance with the terms outlined below.

Customers must notify us within the eligible return period from the date of delivery if they receive a damaged, defective, incorrect, or incomplete product. To initiate a return or replacement request, please contact our customer support with your order details and clear photographs or videos of the product and its packaging, where applicable.

Returned products must be unused, unworn, and in their original condition, including all tags, packaging, accessories, and any complimentary items received with the order. Products that show signs of use, damage caused after delivery, or are returned without their original packaging may not be eligible for a refund or replacement.

Once the returned product is received and inspected, we will notify you of the status of your request. If approved, the refund will be processed to the original payment method or through another approved method, as applicable. Refund processing times may vary depending on your payment provider or financial institution.

Please note that certain products may not be eligible for return or refund due to hygiene reasons, promotional offers, clearance sales, customised products, or any other exclusions specifically mentioned on the product page. Shipping charges, if applicable, are generally non-refundable unless the return is due to our error or a defective or incorrect product.

We reserve the right to reject any return or refund request that does not comply with this policy or where fraudulent activity, misuse, or abuse of the return process is suspected.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. We reserve the right to amend or update this policy at any time without prior notice.